Appointment Booking:

• All appointments must be booked in advance through our designated booking channels, including our website, phone line, or in-person at our salon.
• Walk-in appointments may be accommodated based on availability, but priority will be given to scheduled appointments. But Please contact us first.

Confirmation:

• Upon booking, you will receive a confirmation message via your preferred contact method (email, SMS, or phone call).
• Please confirm your appointment to ensure its validity and to avoid any scheduling conflicts.

No Plus One Policy:

• To ensure the comfort and safety of all our clients and staff, we kindly request that you attend your appointment alone.
• Exceptions may be made for guardians accompanying minors or caretakers assisting clients with special needs.
• Please understand that our salon space is limited, and additional guests may disrupt the tranquil atmosphere we aim to maintain.

Cancellations and Rescheduling:

• We understand that circumstances may arise necessitating a cancellation or rescheduling of your appointment.
• We kindly request a minimum of 24 hours’ notice for any changes or cancellations to your booking. Failure to provide sufficient notice may result in a cancellation fee.

Late Arrivals:

• We strive to provide the best service possible to all our clients, and punctuality is essential to maintaining our schedule. If you anticipate being late for your appointment, please contact us as soon as possible.
• We will do our best to accommodate you; however, please note that tardiness may result in a shortened appointment or rescheduling, depending on our availability

Health and Safety Protocols:

• If you are feeling unwell or experiencing any symptoms of illness, we ask that you reschedule your appointment for a later date.

Payment:

• Payment for services rendered is due at the time of your appointment.
• We accept various forms of payment, including cash, credit/debit cards, and digital wallets.

Feedback and Concerns:

• Your satisfaction is our priority, and we welcome any feedback or concerns you may have regarding your experience.
• Please feel free to communicate with your stylist or a member of our staff, and we will do our utmost to address any issues promptly.